MijnZiekenhuis

Client

Maria Middelares

Industry

Healthcare

Building the future of digital healthcare

Maria Middelares, an innovative Belgian healthcare organisation, is on a mission to systematically elevate patient experience, clinical outcomes and operational efficiency. The next step in delivering continuous care to patients was the launch of a digital patient platform.

As a trusted partner for the past 4 years, we helped Maria Middelares evolve their platform with an iterative digital delivery process, enhancing patient engagement, streamlining care demands, and integrating preventive health tools. The next step in this mission? Transforming the platform into a proactive health experience that delivers continuous care. Anytime, anywhere.

future opportunities

As a digital frontrunner, Maria Middelares continues to explore new ways to enhance the patient journey. While not all possibilities are already live today, these future opportunities reflect the hospital’s ambition to keep evolving toward a fully patient-oriented care and cure continuum.

The patient’s perspective
‍

Patients want to find the right doctor at the right time

Digitally, it remains challenging to connect and share patient information in a smooth, scalable way.

Care doesn’t have to stop at the hospital door. There’s a real opportunity to stay connected and support patients throughout their health journey.

The healthcare professional’s perspective

With a global shortage of healthcare workers on the horizon, there’s a growing need to help care teams do more with less.

There’s an opportunity to limit administrative burden and streamline healthcare processes.

Rather than idealizing the end state, designing a healthcare platform starts with understanding users and the offline workflows they follow today and improving these step by step through digital support.

Care continuum

Future opportunities across the care continuum

This continuum illustrates the hospital’s broader future vision: a progressively more connected patient journey. Several elements shown here are still in development, but they map the direction Maria Middelares is deliberately moving toward.

solutions

From foundation to full platform – The iterative way

V1.0 - V3.0

Laying the Foundations

An integration with Synops (the hospital’s EMR) ensures a real-time data exchange between the digital platform and the hospital’s records.

Automated pre- and post-consultation questionnaires could save doctors time and effort. Patient information can be gathered ahead of appointments and as an automated follow-up.

The first set of digital care plans, for conditions like prenatal care, chronic back pain, and gastroenterology.

V4.0

Expanding Patient-Provider Interaction & Integrations

Patients can now submit medical questions asynchronously in the app through internal tools.

Wider integration with external healthcare tools, including:

Awell: Used for complex digital care planning.

Hylyght: Content platform for rehabilitation programs (e.g., knee & hip surgeries).

Remecare: A care planning platform supporting care pathways for oncology, heart failure, and OPAT (Outpatient Parenteral Antimicrobial Therapy).

V5.0

Reinforcing Cure with Care

Digital wellbeing platform inside MijnZiekenhuis.

Personalized diet & lifestyle programs, including:

A digital food diary for better nutrition tracking.

Dietitian-led coaching programs for sustainable lifestyle change.

V6.0

Technical Setup Digital Triage

Foundation improvements preparing for self-service appointments

UX refinements in the patient journey inside MijnZiekenhuis

Operational enablement with pilot disciplines

Technical prep work so appointment types can plug into the flow later

V7.0

Online Appointments (Live Booking Experience)

Guided triage flow routes patients to the right consults

Online booking across pilot disciplines, aligned with the hospital’s EMR (Synops) appointment types

Discipline-specific rules and legal disclaimers

Secretary test mode to simulate the full triage

Performance focus on more slot options for the patient to choose from

Communication building blocks in place for notifications

One application, four layers

MijnZiekenhuis is built using a composable, API-driven architecture, leveraging:

frontend

A fully responsive web and mobile app with a streamlined UI.

BACKEND

Cloud-native architecture, designed to be seamlessly integrate with EMR (Synops).

MIddleware

Healthblocks – Our secret weapon. A modular, white-label system that speeds up development by 50-60%.

integrations

eHealth & CoZo connectivity – Ensuring compliance with national health data standards.

Support for third-party care tools, making MijnZiekenhuis an open ecosystem.

outcomes

Delivering real value

85%

portal user satisfaction

68%

B2C NPS-rate

75%

digital claims adoption

For patients

The MijnZiekenhuis platform is taking steps in empowering patients to take control of their health journey making it easier to schedule appointments and stay engaged through digital care pathways and wellbeing programs. Automated follow-ups and personalized coaching increase confidence and adherence, creating a supportive care experience beyond the hospital walls.

For Maria Middelares

Maria Middelares will benefit from greater efficiency through automated intake flows, reduced administrative workload, and higher patient satisfaction. With digital care plans, the hospital extends care into the home, supporting scalable, continuous, and patient-centered healthcare.

At Maria Middelares, our aim is to be a reliable partner for all our patients. We use technology to continuously improve quality and patient experience.

Peter Dierickx, CTO